There is no need to do this every flight. During long-term storage, charge your battery at least every three month to prevent over discharging. This app is optimized for iPhone 5s, iPhone 6, and iPhone 6 Plus. Support for additional Android devices will become available as testing and development continues. The basic standard to use an Android mobile device is that the operating system version should be above 4.
Please use mobile devices on the recommended list. Please turn on your aircraft within 24 hours of landing your aircraft and connect your mobile device with your remote controller, then launch your DJI GO app Editor, and the photos will be stored automatically.
First, turn on both your aircraft and remote controller then connect your mobile device with your remote controller. After you have finished practicing in the simulator, you can exit by tapping the home icon in the top left. Wait 30 seconds and then launch your app, turn on your aircraft and controller again, and you can exit the simulator. Turn on your aircraft and remote controller and connect your mobile device with your remote controller. First, please read the User Manual carefully. Please make sure your mobile device is on the recommended list.
Check if your cable is working. If not, please change the cable. Check if the USB port is working. Try a different mobile device to confirm the issue. Check if the app is working. If not, please uninstall the current app and install again. If the issue cannot be fixed, contact DJI Support.
Please double check you are on the latest firmware. If so, please uninstall the app and install it again. If the issue cannot be fixed, send the update log to DJI Support for analysis.
Normally average max. However, it is recommended to only use the SD cards listed below. Customers can purchase other SD cards, but their compatibility and stability are not guaranteed. The compatibility of the following SD cards have been tested and therefore are suggested: 1. Note: 1. When shooting in 4K or p at 60fps with a data rate 60 Mbps, the recording time for a 16 GB SD card is about 36 minutes.
When shooting in 2. When shooting in p at 50, 48, or 30fps with a data rate of 40 Mbps, the recording time for a 16 GB SD card is about 52 minutes. When shooting in p or p at 25 or 24fps with a data rate of 25 Mbps, the recording time for a 16 GB SD card is about 84 minutes.
A cine file is the name we give to the Vision Research proprietary file that holds the images in the camera memory. The file can be written to a disk drive and then read and manipulated with the Vision Research Phantom Software. The file format is "lossless" meaning all of the sensor data is available without any compromise or compression.
If you save the file as cine RAW, the file contains the uninterpolated raw sensor data. If you save as just a cine file, the file contains RGB information for each pixel interpolated from the raw sensor data.
Phantom Flex 2K , HD, v64X, older cameras and monochrome cameras will import but the white balance may not be correct. Files can be opened individually, or batches of files can be processed with the batch-cine convert tool in PCC. Popular video formats are. When converting to a batch of stills, a naming convention is required. Other naming conventions exist for different scenarios.
Refer to the PCC software manual for further instructions. Navigate to the folder and hold down the Shift key or Control key to select the desired files. When converting any number of cine files to a batch of stills, a naming convention is required. The best way is to use the Quicktime plugin from Glue Tools.
You can even drag cine files directly onto the FCP timeline and edit them without rendering. When you close out of the playback window the displayed image will be there, ready to be saved in a variety of formats. MPEG 1 and 2 have been removed from the current versions of Phantom software due to licensing issues. Please note that the Miro JBox cannot accept other Phantom cameras. Prior to introduction of the Flex4K in the Bluetooth dongle was larger and had an external antenna.
Both dongles work the same, however the older one does not physically connect to the Flex4K. Older v-Series cameras such as the v7. There is also a Bluetooth version of the BOB for wireless control. The transmission range of the Bluetooth dongle varies a lot depending on the environment. When used in a straight line without many obstructions or other wireless interference the Bluetooth range can be over meters, or feet.
However, in an environment with electronic interference and physical obstructions the range will be less, but usually still at least up to 30 meters. Phantom Miro cameras have no Remote port, and as such the Bluetooth-Dongle is not directly compatible or supported. However, a third-party solution exists — it is manufactured by Abel Cine. Link to product:. The CineMag was created to securely and efficiently save the raw data from the camera RAM as quickly as possible.
Cine Raw files are stored in a bit packed LOG format. There are officially three different types of CineMag, listed below along with a camera compatibility chart.
Both versions of CineStation are available with 10Gb Ethernet for the fastest possible Cine file download. The best portable solution we have found is using a laptop computer with Thunderbolt, and a ThunderboltGb Ethernet converter. For example, several models of the HP Z-book have Thunderbolt. Optimize the entire system for the best results. The data saved on the CineFlash are stored as Cine files, and the CineFlash dock can be used to move the data without any proprietary software once appropriate drivers are installed.
Data saved on the CineMag is saved with no file structure, and Cine files are created on download from the camera body or compatible CineStation using software. Of course, the size of the CineFlash may limit the number of files you can save.
But, assuming all files are small, there is currently a software imposed limit of files that can be saved. We are considering changing that to a higher limit. If you have a need for more than , let us know! This document will provide a step by step procedure for performing an update to the firmware in a Phantom camera. Here are several recommendations from our technicians to ensure that you have a successful firmware upgrade:. The sync to trigger function allows temporally consistent and replicable start of acquisition frames exposures in relation to the trigger signal actuation.
To best understand this feature it is worth reviewing how the frame synchronization f-sync clock pulse is used in Phantom cameras. Download PDF. The Burst Mode Acquisition feature, designed for use in PIV Particle Imaging Velocimetry , combustion, or other applications where precise and repeatable frame acquisition is required, has been introduced on selected Phantom v-Series cameras.
A Phantom camera using the Burst Mode Acquisition feature will capture a programmable number of frames for each f-sync pulse, in both internal and external sync modes.
The interval between the frames in a burst can be set independently of the sample rate frame rate. Certifies that all Vision Research cameras are produced in the U. S in accordance with the applicable manufacturing specifications, drawings, instructions, and controls. EC Declaration of Conformity document for Phantom models:. EC Declaration of Conformity document for models:. EC Declaration of Conformity document for the Phantom v4. Download File. AMETEK has over 11, colleagues working at more than 80 manufacturing facilities and more than sales and service centers around the world.
You may download a copy of that agreement here. For more information about our Developer Program, contact support visionresearch. If you would like to submit a cine file or slow-motion video file for use on our web gallery or in our marketing, please download, complete, and send this Permission to Use document to us. If you would rather download a Word document click here. EC Declaration of Conformity for Phantom models :. Click here to request.
Provides a simple to perform that allows users to verify the system is functioning as expected before proceeding to data collection of a more complex configuration. This is a discontinued product. Graphics cards today have a programmable processing unit that can be exploited as a general processing device, especially for image manipulations.
This technical note tells you how. Each Phantom camera and certain accessories have a unique serial number which will be needed for registering your product, for getting technical support and for requesting software and firmware updates on the Vision Research website. This document is a guide to help you find that information, based on the model and body style of your Phantom camera.
Some common examples are pictured here. Did you know that you can use wildcards to create custom names for cine files with PCC? This is especially handy if you have a batch of cine files in a camera that you want to save using your own naming conventions. Take a look! Our popular blog series on how to boost camera sensitivity using gain and the resulting trade-offs is now available as a single Phantom Note.
To learn more about how a high-speed sensor works, and how sensitivity can be manipulated, download the document here. Describes the types of memory used in Phantom cameras, what is stored in each type, and how much of it is accessible by the end user.
Ensuring peak performance and maximum return on investment over the life of your equipment. We will deliver this by:. The goal of total customer satisfaction and continuous quality improvement throughout our business is achieved using the following systems and procedures.
Vision Research Customer Community Menus. Maintenance, Support and Education that delivers ultimate satisfaction and operational confidence for the user. Other Resources. Article on Shutter Angles at Wikipedia. Basic photography tutorials. Three point lighting tutorial. Software Downloads. Frequently Asked Questions Collapse All.
Phantom Miro N5 Collapse. Can the Miro N5 accept C-mount lenses? I see the Miro N5 has a serial number. Can it be sent in for repair? CXP cable Collapse. Do I need to buy the CXP cable separately? What if the CXP cable breaks? Can I use any CXP cable, or is there a special one? Do I need to buy a System cable to connect to the JBox?
General Information Collapse. Do your products have a CE Declaration? For security reasons, I need to be sure that all high-speed images acquired by my Phantom camera are erased. How are these images stored? And, how can I erase them? How do I get my video into your Gallery? Is there some way to be notified anytime Vision Research introduces new products, or posts software or firmware updates to the web site? All other countries require an export license.
What is the best way to clean my Phantom high-speed camera sensor and lenses? Tech Tips Cleaning must always be done in a controlled and dust-free environment. Always have clean sensor wipes handy for more serious dirt. Cotton swabs aren't a good idea, unless they are wrapped in a micro fiber or sensor wipe material. Cotton swabs leave behind more than they remove. NEVER blow on the sensor surface or use your finger to get a speck of dust off, it's going to make things much worse.
Always keep the Phantom Body cap on the camera when there is no lens attached. Lens cleaning Lenses gather a lot of dust as well, which can also wreak havoc on your images. What type of training classes do you offer? On-site training is available. Is there a place where I can see all of your cameras on one page? Technical Support Collapse. Can I create a log to capture issues with my camera and controller? To create a log, perform the following steps: Start the Phantom application.
Close and restart the Phantom application. Perform the steps to create the issue in question. Exit the Phantom application. Create a C:LOG directory. Attach PhCon. The format for the file is CAM. How can I change the IP address of my camera from the default? NOTE If the control unit does not detect the camera, re-check the settings of the control unit. How do I find the firmware versions running in my camera?
I've installed Phantom Software and assigned the controller's IP address and my camera won't communicate with the controller, what's wrong? What should I do? My image quality is not as good as it used to be. What should I do to fix the problem? Here is how you do it: 1.
Press OK 4. The controller will respond with "? The controller will respond with "Ok! The controller will respond with "OK! Close the Command Prompt window, power cycle the camera.
When contacting Technical Support, you should have the following information: 1. If you have image problems, a frame Cine would be helpful. Phantom Cameras Collapse. How do you determine the light sensitivity of your cameras?
I want to use my slow motion video camera for capturing underwater events. Do you have any underwater housings available? What are the sensor dimensions for my camera?
How do I clean my high speed digital camera after it was used in dusty or sandy environments? What is the best way to clean my Phantom high-speed cameras' sensor and lenses? They leave behind more than they remove.
What is "circular buffer" or "loop" recording? Can I get a datasheet for my discontinued cameras? Or, you can find them under the Support by Model menu selection.
I need to have wireless remote control over a camera. How can I do this? Phantom Rentals Collapse. I am looking for information on a renting a Phantom digital high speed video camera. Who do I need to contact? Do you rent worldwide? What is your minimum and maximum rental periods? If I rent a camera from you, what all is included? We also offer lights, tripods and other accessories.
All items are shipped in a rugged case. Can you describe the cooling system for the Phantom v, v, v and v? The TE cooler is typically bonded to a heat sink cooled by an active fan-based cooling system. The v, v, v and v all have a 10Gb Ethernet interface.
Tell me more about it and how to use it. Can I use a viewfinder with the v, v, v and v? Do the v, v, v and v support the use of Canon EOS lenses with software control over aperture and focus? What signals are available on the Capture Connector on the back of the camera, and which of those are provided on the standard Capture Cable that ships with the camera? See the related FAQ. Can I use any Vision Research power supply with the v, v, v and v? When the switch is moved to the ON position, the camera will power-up immediately provided there is power connected to the Primary DC Power port OR the Battery Backup port on the camera There are several use-cases this scheme enables: Battery backup for mission critical tests: Set the camera to AUTO.
Power through the Primary input and provide local battery backup power to the Battery Backup input. If primary power is lost, camera operation will continue and data is protected by the battery backup. Remote power cycle: If the camera will need to have power cycled remotely, set the switch to AUTO and do not use a battery for battery backup. Battery operation: Connect a battery to the Battery Backup port.
Set the switch to ON. I see there are two power input ports. How do these work? The battery backup port will not charge a connected battery. Tell me more about the GPS port on the back of the camera.
These cameras can have a lot of memory in them! How long does it take to save a shot from these cameras? Will the liquid in the heat pipes freeze and damage the heat pipes if the camera is stored or transported at temperatures below freezing?
What is the worst case power draw of the camera that I would use to calculate battery requirements? Is it true that a camera that runs this fast must be powered by either dilithium or silithium crystals? Phantom VEO Collapse. Tell me more about the CFast workflow.
Can you use a battery with Phantom VEO cameras? Phantom Miro R-Series Collapse. What is the difference between the new Rxx1 cameras and the previous Rxx0 cameras? What is the power input spec for the camera? And, under what circumstances does the camera switch to battery power?
What video formats are available? Is the image cropped or scaled to fit the screen? What does the Autoset button do? Can you record directly to the CineFlash? CineFlash Dock Installation Instructions. Can I play cines stored on the CineFlash while it is still in the camera? Can you download from the CineFlash directly from the camera? Is there any way to tell the state of the battery as far as run time remaining?
Does the camera charge the battery? What do the LEDs on the back of the camera indicate? Power Indicator The Power LED, located between the Capture and Power connectors on the right-hand side of the camera's rear panel near the center, provides a visual indication of camera power status and firmware integrity.
For example, if I type in a desired resolution of x , the software changes it to x In the past, when I set up the camera to take multiple cines, each cine could have its own settings. Now, all the cines must share common settings. What is the expected lifetime of a Phantom CineFlash?
What is the difference between the new LCxx1 cameras and the previous LCxx0 cameras? Otherwise, all specs and menu options are exactly the same between the two versions.
What is the resolution and size of the touchscreen? Is the touchscreen resistive or capacitive? When running under battery power, the touchscreen seems to be less responsive. This is not an issue when the camera is running on AC power. Is it possible to re-set the touchscreen, in case it becomes less responsive over time? Can you use a stylus with the Miro LC screen? How well does the LCD screen work in daylight? Failure in doing so can cause issues in running the program, after download and installation.
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